Whether “Great Men” or historical trends drive change is a common coffee/beer debate topic. I’m generally on the side of former (strongly influenced by the Mule character from Asimov’s Foundation trilogy when I was a kid). Either way, it is very clear that management matters A LOT in running a company or a country. The French stolen passports and the Chinese SARS outbreaks are examples of governmental incompetence. Via WinterSpeak, here is a story about AT&T Wireless’ incompetence. It is scary how much they got wrong in the process. Stuff that is so basic about software development. No version control. No rollback. No break the built rules. Nothing! Wow.